VP of Customer Success - Remote

Overview

The VP of Customer Success at Artisan will oversee customer satisfaction, retention, account management, and enhance customer experience while managing and expanding the Customer Success team.

In Short

• Scale the Customer Success organization to hundreds of people.
• Own the Onboarding, Success, Support & AM functions.
• Develop the CS org structure for a complex product framework.
• Manage CS KPIs including NPS, NDR, Churn, CSAT & TTV.
• Collaborate with Sales to optimize user success.
• Ensure ongoing Learning & Development for the CS team.
• Build scalable processes to maximize rep time value.
• Work with Product to automate onboarding and feature adoption.
• Develop Artisan University for user education.

Requirements

• 5+ years of relevant work experience.
• Previous CCO/VP of Customer Success experience.
• Willingness to work hard and execute the mission.
• Excitement about Artisan's vision.
• Willingness to work in-office in Russian Hill.

Benefits

• Full-coverage medical, dental & vision insurance.
• Equity options.
• Company off-sites and events.
• Food & drinks provided in-office.