Customer Support Associate - Remote

Overview

The Customer Support Associate at Revalize plays a crucial role in providing superior software support to clients. This is an early-career position focused on gaining professional experience while troubleshooting technical issues and delivering quality solutions.

In Short

• Provide excellent customer service aligned with Revalize values.
• Support incoming queries related to proprietary software solutions.
• Prioritize and resolve end-user issues effectively.
• Adhere to customer service and documentation standards.
• Respond to first-level support requests and escalate as needed.
• Contribute to knowledgebase articles and FAQs.
• Work in a remote environment with a reliable internet connection.
• Communicate in both German and English.
• Analyze and troubleshoot software and hardware issues.
• Excel in a fast-paced, ever-changing environment.

Requirements

• Proficiency in both German and English (spoken and written).
• Strong interpersonal and communication skills.
• Aptitude for analyzing, researching, and troubleshooting issues.
• Approximately 1 year of experience with SaaS applications preferred.
• Access to a quiet work area and reliable internet connection.
• Ability to work remotely productively.

Benefits

• Gain professional experience in a supportive environment.
• Opportunities for advancement based on performance.
• Work with a global leader in sector-specific software solutions.
• Collaborate with a diverse team of professionals.
• Contribute to improving customer experiences and software solutions.