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Customer Support Associate - Remote

Posted 1 week ago
Customer Service
Full Time
India
Customer Support
SaaS
WhatsApp API
Technical Support
Customer Feedback
Communication Skills

Overview

Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

In Short

  • Join a rapidly expanding team at Wati, a SaaS platform.
  • Provide timely and high-quality support to customers.
  • Respond to customer queries via phone, email, or chat.
  • Identify and assist customers with specific feature usage.
  • Analyze product malfunctions and report them.
  • Update internal databases with technical issues.
  • Share feature requests with team members.
  • Inform customers about new features and functionalities.
  • Follow up to ensure customer issues are resolved.
  • Gather customer feedback for product improvement.

Requirements

  • Strong communication skills.
  • Experience in customer support or related field.
  • Ability to analyze and report technical issues.
  • Proficiency in using support tools and databases.
  • Familiarity with SaaS products is a plus.

Benefits

  • Work in a dynamic and growing company.
  • Collaborate with a talented global team.
  • Opportunities for professional development.
  • Flexible working conditions.
  • Participate in a company that values innovation.
WATI.io logo

WATI.io

WATI.io is a rapidly growing Communication Platform as a Service (CPaaS) that specializes in innovative business messaging solutions for small to medium-sized businesses (SMBs) and large enterprises. With a mission to simplify business communication through WhatsApp, WATI.io is backed by prominent global investors such as Sequoia, DST Global, and Tiger Global, and is recognized as Shopify’s first investment in Asia. As one of the leading Meta Business Solution Providers (BSPs), WATI.io serves over 12,000 customers across more than 100 countries. The company operates as a remote-first organization, emphasizing adaptability and inclusivity, and boasts a talented global team dedicated to driving innovation and empowering businesses.

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