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Customer Support Associate - Remote

Posted 3 days ago
Customer Service
Full Time
Poland

Overview

The Customer Support Associate at Revalize plays a crucial role in providing superior software support to clients, focusing on resolving technical issues and enhancing customer satisfaction.

In Short

  • Provide excellent customer service aligned with Revalize values.
  • Support incoming queries related to proprietary software solutions.
  • Identify and prioritize end-user issues for resolution.
  • Adhere to customer service and documentation standards.
  • Respond to first-level support requests; escalate as needed.
  • Contribute to the improvement of knowledgebase articles and FAQs.

Requirements

  • Technical background in fields like engineering or architecture.
  • Expertise in 3D CAD systems like Inventor or SolidWorks.
  • Fluency in Polish, German, and English.
  • Enjoyment of problem-solving.
  • Experience in customer service.
  • Ability to communicate complex topics understandably.
  • Familiarity with Windows software operation and troubleshooting.

Benefits

  • Opportunities for professional growth within the company.
  • Work in a supportive and dynamic team environment.
  • Exposure to advanced software technologies.
Revalize logo

Revalize

Revalize is a forward-thinking company specializing in product marketing, particularly in the B2B/SaaS sector, with a focus on solutions such as CPQ, PLM, and CAD. The company is dedicated to understanding customer needs and aligning its offerings with business objectives to create significant value. With a commitment to innovation and strategic leadership, Revalize fosters a collaborative remote work environment, empowering its team to drive effective go-to-market strategies and maximize marketing ROI.

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