Customer Support Associate - Remote

Overview

The Customer Support Associate will provide day-to-day support to users, ensuring a world-class experience through effective communication and problem resolution.

In Short

• Providing tactical day-to-day support to users by resolving their product queries via email or chat
• Identifying and escalating product issues and bugs
• Surfacing customer feedback to account teams
• Working collaboratively with internal teams to address issues identified via support channels
• Jumping into other projects to support various team members when necessary

Requirements

• Experience in a Technical Support or Customer Support role, ideally with enterprise-level customers
• Excellent written and verbal communication skills
• Highly organized and detail oriented
• Proven capacity to troubleshoot ambiguous issues and drive to resolution
• Experience with ticketing systems and issue tracking systems
• Resourceful, hard working, and solutions-oriented mindset

Benefits

• Fully paid medical, dental, and vision (US) and Private Medical Insurance and Health Cash Plan (UK)
• Generous time off + bank holidays
• Education budget for learning experiences
• Annual subscription to Calm and Headspace for mental wellbeing
• Monthly coaching for career goals and personal development
• Competitive salary and commission plan including stock options
• 4-month full pay parenting leave for employees with one year tenure
• Employee contributions to a 401(k) after eligibility period