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Customer Support Associate - Remote

Posted Yesterday
Customer Service
Full Time
Mexico

Overview

The Customer Support Associate will support customers by providing assistance and enhancing the customer experience at Empower MX, a remote-first company focused on alternative financial solutions.

In Short

  • Support calls, chat, and emails from users.
  • Resolve customer issues with knowledge of products.
  • Identify pain points in customer support.
  • Advocate for customers to improve their experience.
  • Create a seamless support experience.

Requirements

  • Fluent in Spanish and English.
  • Work authorization in Mexico.
  • BA/BS degree and 6+ months in customer support.
  • Excellent communication skills.
  • Passionate about customer experience.
  • Ability to communicate cross-functionally.
  • Availability on weekends and some holidays.

Benefits

  • Virtual-first teamwork with WFH office reimbursement.
  • Competitive pay and generous equity.
  • Flexible health plans with substantial subsidies.
  • Direct exposure to leadership.
  • Paid global onsites twice yearly.
  • Growth opportunities based on contributions.
Tilt Finance logo

Tilt Finance

Empower Finance is revolutionizing the financial landscape by offering innovative solutions that provide customers with access to cash, fair credit, and the opportunity to reshape their financial futures. Utilizing advanced machine learning models, Empower evaluates creditworthiness through a more inclusive lens and delivers mobile-first products such as Cash Advance, Thrive line of credit, and Petal credit cards. Recognized for its rapid growth, Empower has been featured on Inc. 5000’s Fastest-Growing Private Companies list and named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. The company fosters a culture of bold goals, customer obsession, and inclusive collaboration, ensuring that diverse voices are heard and valued. With backing from prominent investors like Sequoia Capital, Empower is committed to creating impactful financial pathways for its customers while providing a supportive and equitable work environment for its employees.

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