Customer Support Representative - Remote

Overview

As a Customer Support Representative at Monzo, you will be at the forefront of delivering exceptional service to our customers, helping them navigate the world of digital banking.

In Short

• Fully remote position based in the US.
• Salary range of $47,000 - $51,200/year.
• Focus on providing outstanding customer support.
• Engage with customers through various communication channels.
• Investigate and resolve customer complaints effectively.
• Work closely with product and engineering teams.
• Support the development of customer support processes.
• Be part of a growing team in a fast-paced environment.
• Opportunity to shape customer service as Monzo expands in the US.
• Contribute to a mission of making money work for everyone.

Requirements

• Passionate about delivering great customer support.
• Strong communication skills in English.
• Ability to troubleshoot and resolve complex issues.
• Experience in a support/service role, preferably in financial services.
• Comfortable working independently and in a team.
• Willingness to work Tuesday to Saturday, 9 am-6 pm EST.
• Interest in financial technology.
• Experience in training or coaching is a plus.

Benefits

• Great Health, Dental and Vision Insurance.
• Stock Options.
• Generous 401k with 4% employer match.
• 32 days of vacation and public holidays per year.
• Maternity and Paternity leave.
• Additional benefits available.