Customer Support Representative - Remote

Overview

The Customer Support Representative serves as a trusted partner to both customers and internal teams by delivering high-quality support, resolving complex issues, and ensuring a seamless customer experience.

In Short

• Serve as the primary point of contact for customer inquiries related to orders, shipments, and product information.
• Manage issue resolution from start to finish, coordinating with Logistics, Print Operations, and Sales teams.
• Monitor and analyze customer support trends to identify recurring issues.
• Partner with Operations, Sales, and Program teams to support accounts.
• Contribute to the creation and refinement of Standard Operating Procedures (SOPs).
• Demonstrate a thorough understanding of Great Minds’ products and services.
• Communicate clearly, professionally, and promptly with customers and internal stakeholders.
• Maintain accurate records of customer interactions in Salesforce.
• Participate in cross-functional initiatives that enhance customer experience.

Requirements

• 3 years of customer service experience in a fast-paced environment.
• Demonstrated ability to resolve customer inquiries.
• Strong analytical skills with proficiency in Salesforce CRM.
• Excellent communication and time-management skills.
• Self-motivated and adaptable to evolving priorities.
• Commitment to Great Minds’ mission.

Benefits

• Opportunities for professional growth.
• Supportive and mission-driven work environment.
• Comprehensive benefits package.