Customer Support Representative - Remote

Overview

As a Customer Support Representative (CSR) at Procore, you will play a crucial role in providing technical support and enhancing customer experiences through effective communication and problem-solving.

In Short

• Join a global customer support team.
• Provide first-contact resolutions for clients.
• Assist customers via email, chat, and phone.
• Collaborate with internal stakeholders for effective solutions.
• Meet key performance indicators (KPIs) for customer satisfaction.
• Troubleshoot technical issues and maintain documentation.
• Build strong relationships with customers and coworkers.
• Demonstrate Procore's culture and values in interactions.

Requirements

• Fluent in English; experience in contact center or technical support.
• Excellent communication and client handling skills.
• Ability to learn quickly and adapt to changes.
• Strong multitasking and time management skills.
• Critical thinking and problem-solving abilities.
• High School Diploma or GED required.

Benefits

• Generous paid time off.
• Healthcare coverage.
• Career enrichment and development programs.
• Equity compensation eligibility.