Customer Support Representative - Remote

Overview

As a Customer Support Representative at WeTravel, you will play a crucial role in assisting travel organizers globally, resolving issues, and enhancing user satisfaction.

In Short

• Join a global team in a remote-first role.
• Help travel organizers maximize the use of WeTravel's platform.
• Collaborate with engineering, product, and sales teams.
• Handle customer inquiries via email and chat.
• Contribute to improving help center content.
• Work in a fast-paced, international environment.
• Enjoy a flexible work schedule.
• Engage in continuous learning and feedback.
• Participate in team off-sites and annual programs.
• Work under a B2B contractor agreement.

Requirements

• 1-2+ years of experience in customer support.
• Fluency in English and Spanish, written and verbal.
• Empathetic and patient attitude.
• Strong troubleshooting skills.
• Clear communication under pressure.
• Proactive and organized work style.
• Ability to work independently.
• Quiet home office setup.
• Open to flexible working hours.
• Willingness to improve processes and tools.

Benefits

• Full-time fixed-term contract.
• Unlimited paid time off.
• Annual team off-site trips.
• Work remotely for up to 4 weeks a year.
• Extensive paid family leave.
• Paid volunteer days.
• Comprehensive onboarding program.
• Cutting-edge work equipment.
• Language support for non-native English speakers.
• Join a diverse and innovative team.