Customer Support Representative - Remote

Overview

As a Customer Support Representative at Hatch, you will play a critical role in ensuring our customers love Hatch by becoming a product expert and helping customers use their Hatch apps and devices seamlessly.

In Short

• Handle a high volume of customer inquiries.
• Learn the ins and outs of Hatch products.
• Provide friendly and personalized responses to customers.
• Investigate and troubleshoot hardware and software issues.
• Own customer inquiries end to end.
• Collaborate with peers and other teams to resolve issues.
• Availability required on weekends and some holidays.
• Must be adaptable and efficient in a remote setup.
• Degree or equivalent experience required.
• Bonus for prior customer service experience.

Requirements

• Super customer focused.
• Great communicator.
• Problem ownership and resourcefulness.
• Efficient and organized.
• Adaptable to change.
• Self-starter in a remote work environment.
• 4-year college degree or equivalent experience.
• 1-2 years of customer service experience is a plus.
• Experience in a high-growth tech company is a plus.
• Interest in gadgets and technology is a plus.

Benefits

• 100% paid medical, dental, and vision insurance for employees.
• Meaningful equity in the company.
• 401(k) match with no vesting schedule.
• 16 weeks of fully paid parental leave.
• 16 free therapy sessions.
• Financial support for family planning.
• Remote office with monthly internet reimbursement.
• Friends and family discounts on Hatch products.
• Exclusive discounts on travel and retail brands.
• Many spontaneous perks.