Customer Support Representative - Remote

Overview

As a Customer Support Representative (CSR) at Procore, you will utilize your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.

In Short

• Provide excellent customer support for Procore's software.
• Work in a fast-paced contact center environment.
• Collaborate with teams to escalate client cases.
• Manage telephone, web inquiries, chat, and email.
• Maintain attention to detail in administrative tasks.
• Build and maintain relationships with clients and colleagues.
• Seek guidance when necessary to resolve issues.
• Convey Procore’s culture and values to clients.

Requirements

• 6+ months of related experience and a High School Diploma or GED.
• Clear communicator with experience in resolving customer inquiries.
• Strong curiosity and persistence in troubleshooting problems.
• Ability to learn quickly and adapt to changes.
• Self-starter with excellent problem-solving skills.
• Solution-focused mindset for detecting and solving issues.
• Superb attention to detail and multitasking ability.
• Interest in the construction industry is a plus.

Benefits

• Generous paid time off and healthcare coverage.
• Career enrichment and development programs.
• Equity compensation eligibility.
• Supportive team environment.
• Opportunities for personal and professional growth.