Customer Support Representative - Remote

Overview

We’re looking for a Customer Support Representative to be the first line of support for our customers. You’ll be responsible for responding to customer inquiries, troubleshooting issues, and ensuring our users have a seamless experience on the Assured Health platform.

In Short

• Frontline Support – Respond to customer questions and issues via email, chat, and phone with speed, accuracy, and professionalism.
• Internal Coordination with Ops - Own the coordination between Assured’s internal Operations team and clients.
• Troubleshooting & Issue Resolution – Identify, diagnose, and resolve common product and data-related issues.
• Customer Education – Help customers understand features, workflows, and best practices.
• Ticket Management – Track, prioritize, and follow up on open support requests.
• Feedback Loop – Capture recurring customer pain points and communicate them for improvement.
• Documentation – Contribute to support resources for self-service.
• Customer Experience Champion – Advocate for the customer voice across the organization.

Requirements

• 2–4 years in customer support, client services, or operations (SaaS or healthcare preferred).
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Comfortable learning and explaining technical products to non-technical users.
• Ability to manage multiple priorities in a fast-paced environment.
• Bonus: Experience with healthcare operations, credentialing, or payer enrollment.

Benefits

• Opportunity to work in a fast-paced startup environment.
• Ability to make a significant impact on customer satisfaction.
• Collaborative and supportive team culture.