Customer Support Representative - Remote

Overview

We are seeking a proactive and customer-obsessed Customer Support Representative to serve as the first line of support for our grocery retail partners. This role is critical in ensuring our customers receive timely, empathetic, and effective assistance across phone, chat, and email. As a Support Agent, you will manage the customer experience end-to-end—resolving issues, communicating clearly, and helping customers get the most out of our platform.

In Short

• Provide timely and empathetic support to customers via phone, chat, and email.
• Troubleshoot product and process-related issues.
• Take ownership of customer inquiries from start to resolution.
• Document all customer interactions clearly and thoroughly within HubSpot.
• Proactively follow up with customers to confirm resolution.
• Identify and surface recurring support issues.
• Assist in creating and refining knowledge base articles.

Requirements

• Strong communication skills.
• Ability to troubleshoot and solve problems effectively.
• Experience with customer support tools, preferably HubSpot.
• Ability to work independently in a fast-paced environment.
• Proactive approach to customer service.

Benefits

• Opportunity to work in a dynamic environment.
• Be part of a team focused on continuous improvement.
• Collaborate with cross-functional teams.