Customer Support Representative - Remote

Overview

Join Pirate Ship as a Customer Support Representative, also known as a Shipmaster, where you'll help ecommerce businesses access affordable shipping rates in a fun and creative remote environment.

In Short

• Assist customers with their shipping needs through live chat.
• Work collaboratively with a flexible schedule.
• Provide friendly and empathetic support.
• Teach customers how to use Pirate Ship effectively.
• Adapt to changes in a remote work environment.
• Connect with colleagues via chat, voice, and video.
• Contribute to a positive team culture.
• Engage with customers in a fun manner.
• Open to applicants from specific US states.

Requirements

• Friendly and patient attitude.
• Fast and accurate typing skills.
• Tech-savvy with multi-tasking abilities.
• Detail-oriented with excellent texting skills.

Benefits

• $27.88/hour pay with overtime potential.
• 144 hours of vacation time.
• 12 paid holidays per year.
• 80 hours of paid sick time annually.
• 100% medical insurance coverage.
• 401(K) with company match.
• Home office reimbursement up to $1,500.
• Additional stipends for remote work.
• Employee recognition program.