Remote Otter LogoRemoteOtter

Customer Support Representative - Remote

Posted 14 hours ago
Customer Service
Full Time
Dominican Republic

Overview

Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace.

In Short

  • Join a team dedicated to customer satisfaction
  • Respond to customer support emails on Zendesk
  • Identify and propose solutions for customer support bottlenecks
  • Communicate with logistics for timely delivery
  • Report operational bugs to the tech team
  • Opportunity for growth into Level 2 support
  • Work with a world-class team
  • Competitive compensation
  • Be part of a customer-centric team
  • Impact the lives of tens of thousands of collectors

Requirements

  • Passion for customer support
  • Ability to handle at least 12 emails per hour
  • Strong communication skills
  • Problem-solving mindset
  • Experience with Zendesk preferred
  • Team player with competitive spirit
  • Ability to propose systematic solutions

Benefits

  • Top-of-market compensation
  • Working with a high-performing team
  • Growth potential within the company
  • Impactful role in a customer-centric environment
Veriswap logo

Veriswap

Veriswap is an innovative barter marketplace dedicated to sports card collectors, aiming to facilitate seamless trading experiences anytime and anywhere. With a strong community presence, operating 12 Facebook groups with over 400,000 users, Veriswap leverages these platforms to engage and transition users to its dedicated trading platform. The company is focused on enhancing its social media strategy and expanding its reach through influencer partnerships, all while embodying core values such as competitive greatness and speed. Veriswap is on a mission to make a direct impact in the lives of tens of thousands of collectors.

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