Customer Support Specialist - Remote

Overview

Veriswap is seeking a passionate Customer Support Specialist to help ensure smooth functioning across various aspects of our marketplace for sports cards. You will be part of a global team dedicated to customer satisfaction.

In Short

• Join a mission-driven team focused on customer satisfaction.
• Respond to customer support emails efficiently using Zendesk.
• Identify and propose solutions to customer support bottlenecks.
• Communicate with the logistics team for timely shipment deliveries.
• Report operational bugs to the tech team.
• Opportunity for growth into Level 2 support or specialist roles.
• Competitive compensation for top performers.
• Collaborate with a world-class team across various functions.

Requirements

• Strong communication skills.
• Ability to handle multiple customer inquiries efficiently.
• Experience with customer support tools like Zendesk.
• Problem-solving skills to identify and address bottlenecks.
• Detail-oriented with a focus on customer satisfaction.

Benefits

• Top-of-market compensation.
• Opportunities for professional growth and advancement.
• Collaborative work environment with a talented team.