Customer Service Representative - Remote

Overview

Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace.

In Short

• Join a mission-driven team focused on customer satisfaction.
• Respond to customer support emails promptly using Zendesk.
• Identify and propose solutions for customer support bottlenecks.
• Communicate shipment requests to the logistics team.
• Report operational bugs to the tech team.
• Work in a global team of support specialists.
• Opportunity for growth into Level 2 support or specialist roles.
• Top-of-market compensation for top talent.
• Collaborate with a world-class team across various functions.
• Work hours: Saturday/Sunday 9-5 and Mon-Thurs 1-9 EST.

Requirements

• Passion for customer support.
• Ability to work under pressure.
• Strong communication skills.
• Problem-solving mindset.
• Experience with Zendesk is a plus.
• Willingness to learn and adapt.
• Availability to work specified hours.
• Embodiment of core values: competitive greatness, unimpeachable character, speed.

Benefits

• Top-of-market compensation.
• Work with a world-class team.
• Growth potential within the company.
• Dynamic work environment.
• Opportunity to impact customer satisfaction directly.