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Customer Service Representative - Remote

Posted Yesterday
Customer Service
Full Time
WI, USA

Overview

Our partner is seeking Customer Service Representatives to support their operations in Madison, WI, with a scheduled start date of August 4, 2025. This is a fully remote role; however, candidates must reside within 50 miles of Madison to be eligible. The position involves handling 100% inbound service inquiries—no cold calling is required. Representatives will assist members with questions related to claims, enrollment, billing, and pharmacy services, while also interpreting contracts and explaining benefit details.

In Short

  • Respond to inbound inquiries regarding claims, enrollment, billing, and pharmacy services
  • Explain benefits and contract details in a clear and accurate manner
  • Provide professional, high-quality service in all member interactions
  • Resolve complex situations using a structured service recovery approach
  • Collaborate with team members to support issue resolution and service delivery
  • Complete a 4–6 week remote training program
  • Maintain up-to-date knowledge of products, services, and platforms
  • Suggest process improvements and provide constructive peer feedback
  • Adapt quickly to changes in systems, procedures, and industry trends

Requirements

  • Strong communication skills
  • Ability to handle inquiries professionally
  • Experience in customer service preferred
  • Problem-solving abilities
  • Familiarity with claims and billing processes
  • Willingness to learn and adapt
  • Ability to work in a remote environment
  • Residency within 50 miles of Madison, WI

Benefits

  • Fully remote work environment
  • Comprehensive training program
  • Opportunities for career advancement
  • Supportive team culture
  • Flexible work hours

ThisWay

ThisWay

ThisWay is a leading insurance company based in Austin, TX, dedicated to providing comprehensive insurance solutions while fostering a culture of continuous learning and development. The company emphasizes the importance of capturing and preserving organizational knowledge, particularly within its Claims Training and Development team. ThisWay offers a supportive environment for interns to gain hands-on experience in training and development, contributing to process improvement and best practices in the insurance industry. With a strong commitment to employee well-being, the company provides a range of benefits, including retirement plans, health insurance, and professional development opportunities.

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