Customer Service Representative - Remote

Overview

The Customer Service Representative will act as a liaison between the company and its customers, providing product and service information, answering questions, and resolving issues efficiently.

In Short

• Assist customers with requests and inquiries via email, phone, and in person.
• Supervise assigned accounts and deliver customer expectations.
• Complete contract forms and determine service charges.
• Adjust complaints concerning billing or service rendered.
• Provide input and complete freight bills.
• Compile and submit accurate reports as requested.
• Track productivity and invoicing.
• Report irregularities to management immediately.
• Work in a flexible schedule, especially during peak seasons.
• Contribute to a diverse and inclusive workplace.

Requirements

• One year of experience in a customer service-based setting.
• Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook.
• Strong troubleshooting and problem-solving skills.
• Ability to handle incoming calls and emails effectively.
• Commitment to meeting customer expectations.

Benefits

• Medical, Dental, and Vision coverage.
• 401k with Company Match.
• Employee Assistance Program.
• Paid Time Off.
• Flexible Work Schedules (when possible).