Customer Service Representative - Remote

Overview

At Bellota Labs, we are a fast-paced, hypergrowth startup revolutionizing the gaming world with ClubWPT Gold – a groundbreaking new product from the World Poker Tour. We’re fueled by innovation, a commitment to game integrity, and delivering exceptional customer experiences. As we expand operations in Costa Rica, we’re looking for a Customer Service Representative to join our team and help shape the future of online gaming.

In Short

• Respond to player inquiries via email with timely, professional, and effective resolutions.
• Perform detailed customer verifications and ensure compliance with regulatory requirements.
• Handle complex or escalated issues with professionalism.
• Work closely with internal teams focused on game integrity and compliance.
• Follow established workflows and provide input on improving procedures.

Requirements

• Based in Costa Rica.
• Fluent English required – both written and verbal.
• Weekend availability is mandatory.
• 3+ years of experience in customer service, ideally within gaming or tech.
• Familiarity with KYC, compliance, and account security best practices.
• Comfortable using CRM platforms and support tools.
• Detail-oriented with a passion for delivering exceptional customer experiences.

Benefits

• Be part of a company where your contributions matter and opportunities to learn and grow are constant.
• Join a team building a world-class poker product used by players around the world.
• Work with a collaborative and innovative group that values curiosity and creativity.
• Competitive pay, paid leave, and PTO for full-time roles.