Customer Service Representative - Remote

Overview

The Customer Service Representative at U-Haul is responsible for assisting customers with U-Haul products and services, ensuring exceptional service and support.

In Short

• Assist customers at U-Haul centers with products and services.
• Utilize smartphone technology to manage rentals and inventory.
• Inspect and maintain equipment on the lot.
• Prepare rental invoices and process returned equipment.
• Participate in ongoing training and certification programs.
• Drive forklifts and install hitches (certification provided).
• Work in a team-oriented environment.
• Provide education to customers about U-Haul services.
• Maintain a good driving record.
• Physical demands include moving heavy equipment and working in various conditions.

Requirements

• Valid driver’s license and good driving record.
• High school diploma or equivalent.
• Ability to work in a team and provide excellent customer service.
• Willingness to participate in safety training and use protective gear.
• Physical ability to lift and move equipment weighing 50 lbs.
• Open to continuous education and training.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• 401(k) Savings Plan and Employee Stock Ownership Plan.
• Discounts on various products and services.
• Life insurance and other protective programs.
• Gym reimbursement program.
• Access to a 24-hour physician for kids.
• Cash bonuses for hiring and completion of training.
• Employee assistance programs available.