Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will play a vital role in ensuring customers receive exceptional service and assistance during their journeys, while also maintaining and inspecting equipment.

In Short

• Assist customers with U-Haul products and services.
• Use smartphone-based U-Scan technology for rentals.
• Inspect and clean equipment on the lot.
• Prepare rental invoices and manage returns.
• Participate in ongoing education through U-Haul University.
• Drive forklifts (certification provided upon employment).
• Install hitches and trailer wiring.
• Work in a supportive team environment.
• Receive on-the-job education and training.
• Enjoy a variety of employee benefits.

Requirements

• Valid driver’s license and good driving record.
• High school diploma or equivalent.
• Ability to perform physical tasks, including lifting 50 lbs.
• Willingness to follow safety precautions.
• Strong interpersonal skills.
• Motivated and friendly attitude.
• Ability to work both indoors and outdoors.
• Flexibility to handle various tasks as assigned.
• Commitment to continuous learning and improvement.
• Must not use nicotine products (state-specific hiring policy).

Benefits

• Career stability and advancement opportunities.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance and various discount programs.
• 401(k) Savings Plan and Employee Stock Ownership Plan.
• Gym reimbursement program.
• Access to 24-hour physician for kids.
• MetLaw Legal program and identity theft protection.
• Critical Illness/Group Accident Insurance.
• Employee assistance programs available.