Customer Service Representative - Remote

Overview

We are seeking enthusiastic and customer-focused individuals to join our remote customer service team. As a Customer Service Representative, you will be responsible for handling inbound calls, answering customer inquiries, and providing accurate information about bus schedules, routes, and ticketing. Your goal will be to deliver an exceptional customer experience while maintaining a professional and friendly demeanor.

In Short

• Handle inbound customer calls with professionalism and efficiency.
• Provide accurate information regarding bus schedules, routes, fares, and ticketing.
• Resolve customer inquiries and issues in a timely and courteous manner.
• Maintain a thorough understanding of Monsey Trails’ services and offerings.
• Document and update customer interactions in the CRM system.
• Collaborate with team members to ensure consistent and quality service.
• Adhere to performance metrics and quality assurance standards.

Requirements

• Minimum 3 years of customer service experience, preferably in a call center environment.
• Strong verbal communication skills with a clear and neutral accent.
• Bilingual candidates are highly preferred.
• Comfortable working with CRM systems and handling customer data securely.
• Ability to think quickly and provide practical solutions.
• Willingness to work a fixed schedule (8 am - 4 pm), with potential for evening or weekend shifts.
• Stable and fast internet is essential for remote work.

Benefits

• Work from the comfort of your home.
• Flexible working hours with potential for evening or weekend shifts.
• Opportunity to develop communication and problem-solving skills.
• Collaborative team environment.
• Access to training and development resources.