Customer Service Representative - Remote

Overview

This is a great career opportunity for someone who is looking to join an established international company with vibrant, friendly, and supportive working environment.

In Short

• The Customer Service representative plays a vital role in ensuring exceptional customer satisfaction by managing client interactions, overseeing order processes, and proactively addressing potential issues.
• The role supports the company’s mission to deliver tailored branding solutions, uniforms, custom manufacturing, and logistical services while maintaining operational excellence and fostering strong client relationships.
• Address and resolve client issues, vendor errors, and shipping discrepancies promptly.
• Review client orders to confirm properly formatted artwork, completeness, accuracy, and acceptable margins.
• Schedule follow-up dates for special-action orders to guarantee on-time shipment.
• Maintain and update the Work-in-Progress (WIP) dashboard to ensure accuracy in delivery dates.
• Actively participate in weekly and monthly sales team meetings to share updates and insights.
• Engage in bi-monthly vendor meetings to strengthen partnerships and streamline operations.
• Contribute to scheduled staff meetings, providing feedback and updates on ongoing processes.

Requirements

• Strong communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in customer service or related fields.
• Attention to detail and accuracy in order management.
• Proficiency in using dashboards and monitoring tools.
• Team player with a collaborative mindset.

Benefits

• Supportive working environment.
• Opportunities for professional growth.
• Engagement in a dynamic and established company.