Customer Service Representative - Remote

Overview

The Customer Service Representative at Integon is responsible for handling inquiries related to insurance policies and billing, ensuring customer satisfaction through efficient and professional service.

In Short

• Handle moderate to complex inquiries from customers.
• Document customer requests and complete policy changes.
• Answer incoming calls and resolve service concerns.
• Provide support for health policy requests and billing questions.
• Maintain good relationships with policyholders and agents.
• Record details of each interaction accurately.
• Promote teamwork and suggest process improvements.
• Must be fully bilingual in English and Spanish.
• Previous call center and insurance experience preferred.
• Full paid training provided.

Requirements

• High School Diploma or GED.
• Call Center experience is preferred.
• Knowledge of the insurance industry is a plus.
• Customer-focused with strong problem-solving skills.
• Able to multitask and manage multiple systems.
• Bilingual (English/Spanish) required.

Benefits

• Nine days of Paid Time Off (PTO) in addition to regular vacations.
• Fully reported wages to IMSS and Infonavit.
• Weekly food vouchers of $316 MXN.
• Life and burial insurance provided.
• On-site wellness center and parking.
• Employee Referral Program and monthly activities.
• Exclusive discounts at establishments.