Customer Service Representative - Remote

Overview

The Customer Service Representative will act as a liaison between customers and the sales or production department, managing inquiries and ensuring customer satisfaction.

In Short

• Fully remote role with overlapping CST working hours.
• Independent contractor position, full-time at 40 hours per week.
• Field high volume of inbound customer requests.
• Fill out quote request information for print jobs.
• Coordinate handling of customer pre-press material.
• Work closely with sales, production, and scheduling teams.
• Enter customer orders into the system.
• Ideal for self-starters looking for a long-term career.
• Company offers retention bonuses and community-driven benefits.
• Family-owned company focused on employee success.

Requirements

• Background and training in customer service.
• Strong communication skills.
• Ability to manage multiple inquiries effectively.
• Detail-oriented and organized.
• Self-motivated and able to work independently.

Benefits

• Retention bonuses at 3, 6, 9, and 12 months.
• Community-driven benefits, including an annual retreat.
• Opportunity to work with top startups in the US and EU.
• Potential for career growth within the company.
• Supportive family-owned work environment.