Customer Service Representative - Remote

Overview

As a Customer Service Representative at SimplyInsured, you will help eliminate the fear associated with health insurance by assisting customers with their inquiries and ensuring a positive experience.

In Short

• Provide service to SimplyInsured customers via chat, phone, and email.
• Assist potential customers with navigating online insurance shopping.
• Resolve administrative and billing questions for existing customers.
• Document customer interactions using support ticketing software.
• Work in a high-volume contact center environment.
• Collaborate with the support team to improve customer experience.
• Be available for PM shifts from 9am-5pm MST, Mon-Fri.
• Passionate about helping customers with their health insurance needs.
• Utilize your bilingual skills (English and Spanish) in customer interactions.
• Contribute to a values-based culture focused on employee success.

Requirements

• 1-2 years of experience in customer service or sales.
• Fluent in English and Spanish (speaking and writing).
• Strong multitasking and productivity skills.
• Excellent oral and written communication skills.
• Experience with support ticketing and/or CRM tools.
• Ability to work in a fast-paced environment.
• Desire to help businesses maximize their healthcare options.
• Passion for customer service and helping others.

Benefits

• Generous stock option packages.
• Competitive compensation.
• “Take what you need” time off policy.
• 100% Medical, Dental, and Vision Insurance coverage.
• FSA plan.
• 401k plan.
• Values-based culture that invests in employee success.