Customer Service Representative - Remote

Overview

Snapscale is searching for a skilled and experienced customer service representative that has the ability to perform various tasks related to customer interactions and support.

In Short

• Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues.
• Handle customer complaints, providing appropriate solutions and alternatives.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Process orders, forms, applications, and requests accurately and efficiently.
• Keep records of customer interactions and transactions.
• Coordinate with internal departments to meet customer needs.
• Follow communication procedures and guidelines.
• Stay knowledgeable about company products and services.
• Ensure customer satisfaction and provide feedback to management.

Requirements

• At least 1 year of relevant experience in the BPO industry.
• Proficient in speaking and writing English.
• Open to learning and taking initiative.
• Happy and helpful by nature.

Benefits

• Opportunity to work remotely.
• Professional development and training.
• Supportive team environment.
• Competitive salary and benefits.