Customer Service Representative - Remote

Overview

Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.

In Short

• Handle inbound customer interactions for major brands
• Use provided systems to resolve issues and ensure satisfaction
• Flexible schedule and remote work from home
• Participate in onboarding and client certification process
• Maintain performance targets in quality and efficiency

Requirements

• High school diploma or GED required
• Must be at least 18 years of age
• Authorized to work in the United States
• Strong communication and active listening skills
• Basic computer knowledge and typing ability
• Prior customer service or call center experience is a plus
• Spanish language skills are a bonus

Benefits

• Paid training after client certification
• Flexible schedule options
• Paid time off
• Career advancement opportunities
• Access to telehealth benefits