Customer Service Representative – Inbound Calls - Remote

Overview

Genesis Call Center is looking for service-focused individuals to join our team as Customer Service Agents, handling inbound interactions for major brands and assisting customers with their needs.

In Short

• Handle inbound customer service interactions.
• Assist customers with questions, service requests, and product support.
• Use guided systems to deliver high-quality customer care.
• Maintain professionalism and accuracy in communications.
• Flexible scheduling options available after certification.
• Paid training provided following successful client certification.
• W2 employment structure with payroll and protections.
• Opportunities for career advancement into support, QA, and leadership roles.
• Must complete onboarding process including background check.
• All applicant information kept confidential under EEO guidelines.

Requirements

• High school diploma or GED.
• Must be at least 18 years of age.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and meet performance expectations.
• Prior call center or customer service experience preferred.
• Bilingual (Spanish/English) preferred but not required.

Benefits

• Flexible scheduling options after certification.
• Paid time off and optional supplemental insurance (Aflac).
• Household telehealth access through MDLive.
• Access to performance-based incentives.
• Real opportunities for advancement.