Customer Service Representative – Inbound/Outbound - Remote

Overview

VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience.

In Short

• Represent a leading online tuxedo rental company with professionalism and positivity.
• Respond to customer inquiries via phone, chat, SMS, email, and social media.
• Provide information on products, order status, and assist with returns.
• Take ownership of issues and follow through to resolution.
• Convey excitement and appreciation for the brand's mission and values.
• Share insights on customer trends and recommend process improvements.
• Attend training to enhance skills and knowledge.
• Meet performance metrics for customer satisfaction and productivity.
• Demonstrate social responsibility and support diversity initiatives.
• Work from a home office environment that meets company standards.

Requirements

• At least a year of customer service experience.
• High school diploma or GED.
• Proficiency with Microsoft Office applications.
• Able to type at least 35 words per minute.
• Effective written and verbal communication skills.
• Desire to learn and grow in a team environment.
• Home-office setup that meets company requirements.
• Ability to pass security checks where permissible.
• Must reside in specific states for remote work eligibility.

Benefits

• Work from home flexibility.
• Supportive team environment.
• Opportunities for training and growth.
• Engagement with iconic brands.
• Commitment to diversity and inclusion.