Inbound Customer Service Representative - Remote

Overview

Genie Retail Energy’s Customer Service Department is the heart of our company. By coming to work in our department, you will be among the frontline communicators who listen to customer concerns, answer questions, and find solutions for our customers. Our work is interactive, challenging, and critical to our success. Bring your reliability, positive energy, and confidence to the Genie Retail Energy family which offers growth and opportunity.

In Short

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Focus on customer retention.
• Providing customers with the organization’s service standards.
• Identifying, escalating priority issues and reporting to high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to properly handle and document complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Other duties as assigned.

Requirements

• High School Diploma/GED
• Bilingual a plus
• Some sales and customer service experience
• Excellent communication skills, including verbal with proper grammar.
• Excellent computer skills.
• Detail-oriented with the ability to multitask.
• Some experience with MS Excel is a plus
• Able to react effectively and calmly in escalated situations

Benefits

• Competitive Wages
• Medical, Dental and Eye insurance available
• Vacation and Sick time
• 401K benefits