Remote Inbound Customer Service Representative

Overview

The Remote Inbound Customer Service Representative at CCC Intelligent Solutions provides assistance to medical providers, patients, and billing services by answering inbound calls and explaining services and claims information.

In Short

• Remote position answering inbound calls.
• Full-time hours available Monday to Friday, 7:00 am – 7:00 pm CT.
• Starting wage of $18.00 per hour.
• Potential to earn up to $200 extra monthly based on performance.
• Clear career path with promotional opportunities.
• Company culture rewards extra effort with prizes.
• Annual company bonus of up to 7% based on performance.
• Training provided for those without prior medical insurance experience.
• Requires a quiet and professional work environment.
• Must have high-speed internet connection.

Requirements

• High school diploma or equivalent.
• 1-2 years of prior customer service experience.
• Excellent verbal and written communication skills.
• Attention to detail and ability to multi-task.
• Positive attitude and desire to provide outstanding service.
• Ability to learn basic medical terminology.
• Weekday schedule flexibility.
• Strong technical aptitude.
• Ability to work independently.
• Quiet work environment free of distractions.

Benefits

• 401K Match.
• Paid time off.
• Annual Incentive Plan.
• Performance Bonus.
• Comprehensive health insurance.
• Adoption Assistance.
• Tuition Reimbursement.
• Wellness Programs.
• Stock Purchase Plan options.
• Employee Resource Groups.