Remote Inbound Customer Service Representative

Overview

As a Remote Inbound Customer Service Representative, you'll answer incoming inquiries and provide support to customers via phone, email, or chat, while working from home to ensure customer satisfaction and resolve issues efficiently.

In Short

• Act as the first point of contact for customers.
• Respond to inquiries about products, services, and orders.
• Accurately address customer issues and provide solutions.
• Maintain accurate records in the company's CRM system.
• Communicate clearly and professionally with customers.
• Process orders, payments, and relevant transactions.
• Gather customer feedback for product/service improvement.

Requirements

• Excellent communication (verbal and written) skills.
• Active listening and empathy skills.
• Ability to identify and resolve customer issues effectively.
• Basic understanding of relevant company products and services.

Benefits

• Work from home flexibility.
• Opportunity to enhance customer service skills.
• Engage in a supportive team environment.