Customer Service Representative - Remote

Overview

New England Design & Construction is seeking a Customer Service Representative authorized to work in the United States, who will provide support to customers remotely.

In Short

• Act as the first point of contact for customer inquiries.
• Respond to questions about products, services, and orders.
• Address and resolve customer issues efficiently.
• Maintain accurate records of customer interactions.
• Communicate clearly and professionally with customers.
• Process orders and transactions accurately.
• Gather customer feedback for service improvement.

Requirements

• Excellent communication skills (verbal and written).
• Strong active listening and empathy skills.
• Ability to identify and resolve customer issues effectively.
• Basic understanding of company products and services.

Benefits

• Work from home flexibility.
• Opportunity to enhance customer service skills.
• Engage in a supportive team environment.