Customer Service Representative - Remote

Overview

The Customer Relations Specialist will be the main point of contact for our customers, providing personalized support and fostering positive relationships. You will play a critical role in ensuring customer satisfaction, addressing inquiries, and resolving issues to maintain the high standards of service that Flex Living is known for.

In Short

• Respond promptly to customer inquiries via email, phone, and chat.
• Provide accurate and complete information about our services, policies, and properties.
• Handle and resolve customer complaints with professionalism and efficiency.
• Build strong, lasting relationships with customers by delivering a seamless and enjoyable experience.
• Proactively follow up with clients to ensure satisfaction and address any concerns.
• Act as a brand ambassador, representing Flex Living’s values and commitment to quality.
• Identify and resolve customer issues related to bookings, payments, or property concerns.
• Coordinate with internal teams to ensure timely solutions.
• Collect and analyze customer feedback to improve service quality.
• Maintain accurate records of customer interactions in the CRM system.

Requirements

• Proven experience in customer service, client relations, or a similar role.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software and customer support tools.
• Ability to multitask, prioritize, and manage time effectively.
• A positive and empathetic attitude, with a passion for helping others.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth within a fast-expanding company.
• Training and support to help you excel in your role.
• A collaborative, inclusive work environment.