Remote Otter LogoRemoteOtter

Customer Service Representative - Remote

Posted 9 hours ago

Overview

We are seeking a friendly and empathetic Customer Service Representative to join our team, ensuring customer satisfaction by providing exceptional support and resolving inquiries efficiently.

In Short

  • Respond to customer inquiries via phone, email, and chat.
  • Listen actively to customer concerns and provide appropriate solutions.
  • Process orders, refunds, and exchanges accurately.
  • Maintain up-to-date knowledge of company products and services.
  • Identify and assess customers' needs for satisfaction.
  • Document all customer interactions in the CRM system.
  • Collaborate with other departments to resolve complex issues.
  • Participate in ongoing training to improve skills.
  • Meet performance metrics such as customer satisfaction scores.

Requirements

  • Excellent verbal and written communication skills.
  • Strong active listening abilities and attention to detail.
  • Proven problem-solving skills and patience.
  • Proficiency in basic computer applications and typing.
  • Ability to multitask in a fast-paced environment.
  • High school diploma or equivalent.
  • Customer service experience preferred.
  • Knowledge of CRM software is a plus.
  • Bilingual skills (Spanish and English) are desirable.
  • Flexibility to work various shifts as needed.

Benefits

  • Join a premier building and renovation company.
  • Opportunity for ongoing training and development.
  • Work in a supportive and friendly team environment.
  • Flexible scheduling options.
  • Potential for career advancement.

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