Customer Service Representative - Remote

Overview

We are seeking a friendly and empathetic Customer Service Representative to join our team, ensuring customer satisfaction by providing exceptional support and resolving inquiries efficiently.

In Short

• Respond to customer inquiries via phone, email, and chat.
• Listen actively to customer concerns and provide appropriate solutions.
• Process orders, refunds, and exchanges accurately.
• Maintain up-to-date knowledge of company products and services.
• Identify and assess customers' needs for satisfaction.
• Document all customer interactions in the CRM system.
• Collaborate with other departments to resolve complex issues.
• Participate in ongoing training to improve skills.
• Meet performance metrics such as customer satisfaction scores.

Requirements

• Excellent verbal and written communication skills.
• Strong active listening abilities and attention to detail.
• Proven problem-solving skills and patience.
• Proficiency in basic computer applications and typing.
• Ability to multitask in a fast-paced environment.
• High school diploma or equivalent.
• Customer service experience preferred.
• Knowledge of CRM software is a plus.
• Bilingual skills (Spanish and English) are desirable.
• Flexibility to work various shifts as needed.

Benefits

• Join a premier building and renovation company.
• Opportunity for ongoing training and development.
• Work in a supportive and friendly team environment.
• Flexible scheduling options.
• Potential for career advancement.