Remote Otter LogoRemoteOtter

Customer Service Representative - Remote

Posted 3 days ago
Customer Service
Full Time
PR, USA
$12.00 - $14.00/hour

Overview

The Partner Experience Specialist provides support to active process servers who are employed or contracted with ABC Legal Services. This support includes answering questions, resolving issues, managing and distributing work, and addressing performance concerns.

In Short

  • Answer inquiries and resolve issues from process servers
  • Oversees distribution and dispatch of cases to process servers
  • Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled
  • Monitor process server status to ensure they are in good standing
  • Obtain status of orders via phone calls, fax, court docket
  • Collaborate with team members to find broken processes or inefficiencies
  • Resolves issues on task board in Skye

Requirements

  • Customer service or IT experience strongly preferred
  • High school diploma or GED required
  • Familiarity with Legal Process as plus
  • Excellent written and verbal communication skills
  • Experience and proficiency with Microsoft Office (Word, Excel)

Benefits

  • Comprehensive Medical, Dental, and Vision coverage
  • Competitive salary package
  • 401(k) retirement plan with 5% matching
  • Orca Card / Transit Stipend
  • 10 paid holidays per year
  • Referral program
  • Work from home flexibility
ABC Legal Services logo

ABC Legal Services

ABC Legal Services is a national leader in the filing service of legal documents, boasting a team of over 400 professionals across multiple offices, including Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, and Washington DC, with its headquarters in Seattle. With over 30 years of experience in the industry, the company is committed to advancing its technology and business processes to stay ahead of competitors. ABC Legal Services focuses on expanding its technological edge, integrating less efficient competitors, and exploring new market segments through a strategic inbound marketing and sales approach. The company values smart and capable talent to help achieve its goals.

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