Customer Service Representative - Remote

Overview

ABC Legal Service is a national leader in service of process, focusing on technology and business process advancements. The Customer Support Specialist role is essential for addressing and resolving customer inquiries and ensuring a high-quality customer experience while working remotely from Florida.

In Short

• Respond to customer support tickets and resolve issues.
• Manage high-volume phone calls for customer assistance.
• Document issues in Confluence.
• Visit court dockets for case filing information.
• Perform various job-related duties as assigned.

Requirements

• High school diploma or GED required.
• 1-3 years of customer support or call center experience.
• Experience with Microsoft Office and phone systems preferred.
• Ability to read, write, and speak English.
• Typing speed of at least 55 wpm.

Benefits

• Health, Dental, Vision insurance.
• 401(k) with company matching.
• Paid time off and holidays.
• Life Insurance and AD&D Insurance.
• Pet Insurance.