Customer Service Representative - Remote

Overview

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible.

In Short

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders.
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online.
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field.
• Document issues in Confluence.
• Visit court dockets for information on case filing and occasionally pull filed papers.
• Perform other job-related duties as assigned.

Requirements

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone.
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred.
• Document manipulation experience.
• Ability to read, write, and speak English.
• Ability to transcribe information, review an order, investigate issues and implement solutions.
• Ability to perform repetitive tasks with accuracy.
• Ability to maintain a high level of work product in often stressful situations.
• Ability to anticipate issues and circumvent them.
• Ability to implement new processes and changes and improve performance.
• Typing speed of at least 55 wpm.

Benefits

• Health, Dental, Vision insurance.
• 401(k) with company matching.
• Paid time off.
• 7 Paid company holidays.
• 4 Floating holidays per-year.
• Life Insurance and AD&D Insurance.
• Long Term Disability.
• Health Care Reimbursement Flexible Spending Account.
• Dependent Care Flexible Spending Account.
• EAP (Employee Assistance Program).
• Pet Insurance.