Customer Service Representative - Remote

Overview

An exciting midshift opportunity available for a Customer Service Representative. Work from home or the office – you choose!

In Short

• Assist the company’s customer relations process by processing orders and customer requests.
• Provide fast, efficient, friendly, and professional service to customers.
• Build positive relationships with existing and new customers.
• Maintain in-depth knowledge of customers' account requirements.
• Ensure all orders are processed quickly and on time.
• Provide technical advice to meet customer requests.
• Manage customer expectations regarding deliveries and stock availability.
• Promote products and assist in upselling and cross-selling.
• Track deliveries and provide updates to customers.
• Operate Zendesk webchat platforms when requested.

Requirements

• Proficient in Microsoft Office365, Outlook, Excel, Word, Teams.
• Clear communication skills.
• Excellent organization skills.
• Ability to work consistently under pressure.
• Attention to detail and highly organized.
• Friendly and adaptable attitude.
• Ability to multi-task.

Benefits

• Highly competitive salary – paid weekly!
• HMO enrollment on commencement.
• 20 vacation days per year; 7 sick days.
• Annual performance bonuses and incentives.
• Annual salary reviews and increases.
• Free cooked rice, snacks, and hot drinks.
• Company polo shirts provided.
• Bright and cheerful open-plan work environment.
• Prestigious clients and friendly co-workers.