Customer Service Representative - Remote

Overview

The Customer Service Representative will provide support to the Customer Service and Sales teams, responsible for customer order entry and general clerical work in a supportive role for the procurement team.

In Short

• Maintaining data in ERP system daily
• Placing orders for clients in conjunction with account managers
• Collaborating with warehouse personnel to schedule smaller orders
• Emailing weekly inventory sheets to clients
• Assisting customer service team with shipping items
• Answering emails and direct call inquiries
• Taking messages and sending them via email
• Learning the shipping coordinator position as a backup
• Handling sensitive information confidentially
• Providing weekly updates to the Director of Customer Service

Requirements

• Strong organizational skills and attention to detail
• Highly resourceful team player
• Adaptable to changing demands
• High proficiency in computer technology
• Excellent verbal and written communication skills
• Ability to work efficiently in a fast-paced environment
• Effective time management skills
• Ability to handle frequent interruptions
• Excellent attendance and reliability
• Proficient in Microsoft Office Suite

Benefits

• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team