Customer Service Representative - Remote

Overview

You will be a key pillar in customer support, handling inquiries with a calm demeanor and ensuring customer satisfaction through effective problem-solving.

In Short

• Handling customer inquiries via phone and email
• Collecting customer data and device information
• Scheduling technician appointments for device issues
• Coordinating between technicians and customers
• Providing advice on troubleshooting and ordering spare parts
• Documenting inquiries and case resolutions in systems
• Managing all inquiries related to customer household appliances

Requirements

• Ideally, previous experience in customer service
• Understanding of what good service means and enjoyment in working with people
• Strong sense of customer needs and desires
• Independent work style with a high customer and solution orientation
• Friendly demeanor and a calm attitude
• Proficient in using a PC without stress

Benefits

• Details of benefits not provided in the description