Customer Service Representative - Remote

Overview

Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for over 65 years. We are seeking a professional Customer Service Representative to join our Jacuzzi Bath Remodel business. The Customer Service Representative serves as the primary point of contact for assigned customer accounts (dealers nationwide). This role is responsible for managing customer inquiries, resolving complex issues, coordinating across internal departments, and ensuring a high level of customer satisfaction and account retention.

In Short

• Serve as the primary support contact for all warranty claims.
• Create and foster business relationships with assigned accounts.
• Owns all communications from Dealers via phone, email and Salesforce cases.
• Proactively communicate warranty claims with customers.
• Process Customer warranty claims, prepares correspondence and fulfills customer needs to ensure customer satisfaction.
• Ensures calls, emails, and Dealer Portal inquiries are answered in a timely, efficient and knowledgeable manner.
• Maintain accurate documentation within CRM and internal systems (Salesforce Preferred).
• Contributes to team effort by accomplishing related tasks and other support efforts.
• Additional responsibilities as assigned.

Requirements

• 2+ years of customer service, accounts support or related experience preferably in a B2B, manufacturing, Supply Chain, or order processing environment.
• Strong verbal and written communication skills.
• Proficiency with customer service and CRM systems (Salesforce preferred).
• Proficient in Microsoft Excel.
• Strong problem-solving, organizational, and attention-to-detail skills.
• Ability to work independently and collaboratively in a team environment.
• Commitment to delivering excellent customer service.
• Ability to work remotely.
• Availability Monday- Fridays from 7:00 AM – 4:00 PM, with flexibility for additional hours as needed.

Benefits

• Compensation is based off experience starting at $21.00.