Customer Service Representative - Remote

Overview

The Associate Product Consultant is responsible for providing high quality customer care to create a positive experience for consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls and emails from customers when they have product and warranty questions.

In Short

• Deliver exceptional customer experiences, enhancing the reputation of Therma Tru products.
• Manage a high volume of inbound calls and de-escalate emotional situations.
• Use technology to assist consumers with product identification and troubleshooting.
• Apply high school-level mathematics for product measurements and discussions.
• Resolve challenging consumer situations with empathy and positive outcomes.
• Meet or exceed daily performance targets related to call quality and productivity.
• Document customer interactions and troubleshooting actions accurately.

Requirements

• High School diploma or equivalent required.
• 2 years experience in a contact center or customer service environment required.
• Excellent professional communication skills required.
• Proficient PC skills with an emphasis on Microsoft Office suite.
• Ability to thrive in a focused work environment.
• Positive approach to business and teamwork.
• Must meet internet speed requirements and follow Remote Work Policy.

Benefits

• Comprehensive health plans and wellness benefits.
• Market-leading 401(k) program with company contribution.
• Product discounts and flexible time off benefits.
• Adoption benefits and Employee Resource Groups for inclusion.