Customer Service Representative - Remote

Overview

The Customer Service Representative at FMG will assist clients with inquiries and provide support through a web-based texting application, MyRepChat, ensuring client satisfaction and alignment with service expectations.

In Short

• Answer incoming calls and emails from clients.
• Assist clients with questions and resolutions.
• Align client expectations with services offered.
• Identify areas for improvement in support.
• Participate in regular meetings for support improvement.
• Work remotely and maintain productivity.
• Access a secure workspace free from distractions.
• Utilize a private internet connection.
• Be available during assigned work hours.
• Participate in team collaboration and communication.

Requirements

• Must have Customer Service experience.
• Excellent written and verbal communication skills.
• Ability to work remotely and remain on task.
• Ability to work as part of a team.
• Ability to apply critical thinking to problems.
• Proficient with computers and learning new software.

Benefits

• Generous paid holiday schedule.
• Comprehensive paid time off policies.
• Robust insurance plan including medical, dental, and vision.
• Matching 401(k) with immediate vesting.
• On Demand Pay for early access to wages.
• Internet and gym reimbursement.
• Provided work computer equipment.
• Fun in-person and virtual events.