Customer Service Representative - Remote

Overview

The Luxury Product Consultant is responsible for providing high quality customer care to create a positive experience for customers and consumers, managing inbound calls and emails with product questions, troubleshooting needs, and warranty support.

In Short

• Deliver an exceptional consumer experience for luxury products.
• Handle inbound consumer calls to troubleshoot and resolve product or technical issues.
• Read and interpret technical drawings and documentation.
• Utilize technology to assist consumers in identifying products and providing guidance.
• Manage challenging consumer situations professionally.
• Consistently achieve daily targets related to call quality and productivity.
• Document consumer demographics and troubleshooting steps accurately.
• Perform additional duties to support team goals.

Requirements

• High desire to interact with and provide luxury service to customers.
• High School diploma or equivalent required.
• 2 years experience in a contact center or fast-paced customer service environment.
• Excellent professional communication skills, both verbal and written.
• Proficient PC skills with emphasis on Microsoft Office suite.
• Ability to thrive in a focused work environment.
• Flexibility and teamwork skills.
• Prior ERP experience preferred.

Benefits

• Comprehensive health plans and a market-leading 401(k) program.
• Product discounts and flexible time off benefits.
• Adoption benefits and numerous Employee Resource Groups.