Customer Service Representative - Remote

Overview

Join Modivcare as a Customer Service Representative, where you will make a positive impact on members' lives by assisting them with their service inquiries and concerns.

In Short

• Work from home as a Customer Service Representative.
• Assist members with questions about services and transportation.
• Document customer interactions and ensure data accuracy.
• Follow company procedures and protocols.
• Support a 24/7 contact center environment.
• Handle a high volume of calls, up to 100+ per day.
• Must live in Virginia and meet specific home office requirements.
• Participate in training and maintain a dedicated work area.
• Strong communication and organizational skills are essential.
• Compensation is $14.00/hour.

Requirements

• High School Graduate or GED.
• 0-2 years of related experience; contact center experience preferred.
• Ability to type 35 wpm or more.
• Proficiency in Microsoft Office Suite.
• Strong decision-making and problem-solving skills.
• Ability to work independently and under supervision.
• Must be able to work overtime as required.
• Must have a high-speed internet connection.
• Must have a dedicated work area for privacy.
• Must attend training on camera for the first 30 days.

Benefits

• Medical, Dental, and Vision insurance.
• 401(k) Retirement Savings Plan with Company Match.
• Paid Time Off and Paid Parental Leave.
• Short-Term and Long-Term Disability.
• Tuition Reimbursement.
• Employee Discounts on various services.
• Flexible Spending Accounts.
• Employer Paid Basic Life Insurance.
• Commuter and Parking Benefits.
• Comprehensive benefits package for employees and families.