Customer Service Representative - Remote

Overview

Join Modivcare as a Customer Service Representative, where you can make a positive impact on members' lives by assisting them with their transportation needs.

In Short

• Work from home assisting customers with transportation inquiries.
• Document customer concerns and ensure accuracy in processing requests.
• Follow structured protocols and scripts for consistency.
• Handle up to 100 calls per day.
• Maintain high-quality work and customer satisfaction.
• Must live in Maine and meet specific work from home requirements.
• Attend training sessions on camera for the first 30 days.
• Proficiency in Microsoft Office Suite required.
• Ability to work independently under supervision.
• Strong organizational and communication skills needed.

Requirements

• High School Graduate or GED.
• 0-2 years of related experience.
• 6+ months of contact center or customer service experience.
• Typing speed of 35 wpm or more.
• Ability to multitask effectively.
• Sound decision-making and problem-solving skills.
• Must provide proof of internet speed and have a dedicated work area.
• Work overtime as required.
• All documentation in English.
• Ability to talk and type simultaneously.

Benefits

• Medical, Dental, and Vision insurance.
• Employer Paid Basic Life Insurance and AD&D.
• 401(k) Retirement Savings Plan with Company Match.
• Paid Time Off and Paid Parental Leave.
• Tuition Reimbursement.
• Employee Discounts on various services.
• Flexible Spending Accounts.
• Short-Term and Long-Term Disability.
• Commuter and Parking Benefits.
• Comprehensive benefits package for employees and their families.